**Shipping & Handling**

At LaceTales, we are committed to delivering your orders with care, efficiency, and transparency. This policy outlines our shipping methods, processing times, delivery estimates, and handling procedures. Please review it carefully before placing your order.

**Processing Time**

All orders are processed within 1 to 3 business days from the date of purchase, excluding weekends and public holidays. During peak seasons or promotional events, processing times may be slightly extended, and we will notify you if any significant delays are expected.

Once your order has been processed, you will receive a confirmation email. A separate shipping confirmation with tracking information will follow once your package has been handed over to the carrier.

**Shipping Methods and Delivery Estimates**

We offer a range of shipping options to accommodate your needs. Delivery times are estimates and commence from the date of dispatch, not the date of order placement.

| Shipping Method | Estimated Delivery Time |
|-----------------|-------------------------|
| Standard Shipping | 5 to 10 business days |
| Expedited Shipping | 2 to 4 business days |
| Express Shipping | 1 to 3 business days |

Please note that delivery times may vary depending on your location, customs processing, and unforeseen carrier delays. Remote or rural areas may experience longer delivery windows.

**Shipping Rates**

Shipping costs are calculated at checkout based on the shipping method selected, the total weight of your order, and your delivery address. We strive to offer competitive rates and may provide free standard shipping for orders above a certain threshold, as advertised on our website.

All shipping charges are displayed clearly before you confirm your payment. Any applicable taxes, customs duties, or import fees are not included in our shipping rates unless otherwise stated.

**Order Tracking**

Once your order has been dispatched, you will receive a shipping confirmation email containing a unique tracking number and a link to the carrier's tracking page. You can use this information to monitor your package in real time.

Please allow up to 24 to 48 hours for the tracking information to become active after you receive your shipping confirmation. If your tracking number does not show any movement after this period, please contact us at lacetales@gmail.com.

**Shipping Destinations**

We currently ship to a wide range of international destinations. If your country is not available at checkout, please contact us to inquire about alternative arrangements. We are continuously working to expand our shipping network.

**Customs, Duties, and Taxes**

For international orders, your package may be subject to customs clearance procedures, import duties, taxes, or other fees imposed by the destination country. These charges are the sole responsibility of the recipient and are not included in our product prices or shipping fees.

Customs policies vary widely by country, and we recommend contacting your local customs office for information about potential charges before placing your order. We are not responsible for delays caused by customs processing or for any fees levied by customs authorities.

Please note that we are required to declare the full value of the items on the customs forms, and we are unable to mark packages as gifts or reduce declared values.

**Shipping Address**

You are responsible for providing an accurate and complete shipping address at checkout. Please double-check all address details, including postal codes, apartment or unit numbers, and recipient names.

If you realise that you have entered an incorrect address after placing your order, contact us immediately at lacetales@gmail.com. We will do our best to update the address before dispatch. Once your order has been shipped, we are unable to make any changes to the delivery address, and we cannot be held responsible for packages delivered to incorrectly provided addresses.

**Signature Requirement**

For security purposes, certain orders—particularly those with high value or shipping to certain destinations—may require a signature upon delivery. Please ensure that someone is available at the shipping address to accept the package during the expected delivery window. If no one is available to sign, the carrier may leave a notice and attempt redelivery or hold the package at a local depot for pickup.

**Lost, Stolen, or Delayed Packages**

While we partner with reputable carriers to ensure reliable delivery, we cannot guarantee delivery dates or be held responsible for delays caused by carriers, weather conditions, customs, or other circumstances beyond our control.

If your package is marked as delivered but you have not received it, please check with your neighbours, building management, or local post office. We recommend filing a claim with the carrier directly, as we are unable to provide refunds or replacements for packages confirmed as delivered to the correct address.

If your tracking information indicates that the package is lost in transit, or if it has not been updated for an extended period, please contact us at lacetales@gmail.com. We will open an investigation with the carrier on your behalf and work to resolve the matter.

**Undeliverable Packages**

In the event that a package is returned to us due to an incorrect address, unclaimed delivery, or refusal by the recipient, we will contact you to arrange reshipment. Additional shipping fees will apply for reshipment. If you choose not to have the package reshipped, we will issue a refund for the product cost minus the original shipping charges and any return shipping fees incurred.

**Shipping Restrictions**

Some products may be subject to shipping restrictions based on their size, weight, or material. We will notify you at checkout if any limitations apply to your order. Additionally, we do not ship to P.O. Boxes, APO, or FPO addresses for certain shipping methods. Please verify your address type before completing your order.

**Order Splitting**

In some cases, we may split your order into multiple shipments if items are stored in different warehouses or if certain items are delayed. You will receive separate shipping confirmations and tracking numbers for each shipment. There will be no additional shipping charges for split shipments.

**Insurance**

All shipments are insured against loss or damage during transit. If your package arrives damaged, please retain all packaging and contact us within 7 days of delivery with photographic evidence. We will assist you in filing a claim with the carrier and arrange for a replacement or refund as appropriate.

**Contact Us**

If you have any questions about our Shipping & Handling policy, need assistance with tracking, or wish to inquire about expedited options, please reach out to us:

lacetales@gmail.com

We are here to ensure that your order reaches you safely and on time. Thank you for choosing LaceTales.